Note: Updated Lurker's Guide available (but not this page!)This page belongs to the old 1990s SGI Lurker's Guide. As of 2008, several of the Lurker's Guide pages have been updated for HDTV and for modern OS platforms like Windows and Mac. This particular page is not one of those, but you can see what new stuff is available here. Thanks!
For Customer Support, please contact your support provider. In the U.S. or Canada, call the Technical Assistance Center at 1-800-800-4744. Elsewhere, contact your local SGI branch office. For more information, see:
http://www.sgi.com/Support/For Developer assistance, contact the SGI Developer Response Center at devprogram@sgi.com or 1-800-770-3033. For Developer Program information, go to:
http://www.sgi.com/Support/DevProg/Some developers have told us that their attempts to get support and technical questions answered through official channels failed, though few of these folks gave us any specific details. We tried "fixing" this by answering your questions on this link, but clearly that failed as well. So together we should go right to the source and fix the official channels. To that end, if you have a specific case where you have given the official channels a thorough try and failed, you can mail us with a complete description of the case history and the problems you encountered and we can forward this to Customer Support and/or Developer Assistance from our side. If there is a problem with official channels, this is the only way they will ever get fixed.
Another source of help is net news. The people on the lurker mail link, as well as many others knowledgeable in SGI audio, video, MIDI, and other products, read and respond to questions on comp.sys.sgi.misc and comp.sys.sgi.audio. There is a proposed addgroup for comp.sys.sgi.video but this has not gone through yet.
If you have suggestions about how the material can be better organized (we could try a variety of indexing and searching methods), let us know.
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| Copyright | All text and images copyright 1999-2008 Chris Pirazzi unless otherwise indicated. | ||||||||||
